Complaints & compliments
We take great care to provide a professional, high-quality service. However, if for any reason something does go wrong, please let us know. Feedback from patients is crucial in helping us provide the best quality care and service.
We would like to hear from you at any time with your concerns, suggestions or comments – favourable or otherwise, these can be made to any member of Apodi Healthcare staff, either verbally or in writing.
Complaints Procedure
​If you wish to make a complaint whilst in a clinic premises, the Apodi Healthcare member of staff in charge will attempt to resolve the issue immediately.
Kindly share any compliments you may have about our service by contacting the Healthcare Administration Team. This information will be shared with our colleagues.​
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If a complaint is made via telephone to a Patient Support Programme (PSP), then the PSP Nurse Manager will attempt to resolve the issue immediately.
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No patient, or person acting on their behalf, will be discriminated against for making a complaint. ​​
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​​​​No person's care and treatment at Apodi Healthcare will be affected in any way if a complaint is made by them, or on their behalf.
​All complaints received at Apodi Healthcare will be treated with the strictest confidence.
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All complaints, written or verbal, will be investigated.
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All complaints received will be taken seriously and acted upon with fairness and impartiality, acknowledged within two working days.
Please contact:
Lynn Jeggo
Role: Operations Director
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Address: ​Apodi Healthcare Ltd., One St Peters Road, Maidenhead, Berkshire, SL6 7QU
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Email: healthcare.admin@apodi.co.uk
Complaints Review
Following the investigation and outcome of the complaint, if you are still not satisfied with our response to your complaint, please follow the instructions provided in our letter to request a further investigation, explaining why you are unhappy with the response you have received.
Your complaint and its initial investigation will then be reviewed, and the findings of the investigation will be communicated to you within a timely manner, ensuring the issue is addressed appropriately.
If you continue to be dissatisfied with the result of our investigation, you can raise your concerns with the following organisations, relative to your country of residence - see below.
