OUR VALUES
We care for our patients with the utmost dignity and respect, safeguarding them at all times.
Dignity & Respect
Apodi nurses will always treat you with dignity and respect, compassion and kindness. You will be treated in a manner that makes you feel valued and respected.
Staff are expected to act in ways that maintains patients' dignity and respect.
To ensure we are able to give you your treatment safely, we need a clean and tidy environment, with any pets kept out of your room.
Please do no not smoke whilst our staff members are in your house.
So that you are able to consent to your treatment being given, you must not be under the influence of alcohol, drugs or illegal substances.
Finally, if we are looking after someone under the age of 16, their parent or guardian needs to be there too.
Safeguarding
Apodi nurses are committed to safeguarding our patients.
Safeguarding means protecting a citizen's health, wellbeing and human rights, enabling them to live free from harm, abuse and neglect. It's an integral part of providing high-quality healthcare and a collective responsibility.
Apodi ensures our principles and practices of safeguarding children, young people and adults at risk, are holistically, consistently and conscientiously applied with the wellbeing of all at the heart of what we do.
We are dedicated to ensuring that safeguarding duties are applied every time an individual accesses our services.
Apodi will not tolerate any form of abuse. We promote inclusion, transparency and openness, welcoming feedback to improve our services.
CLINICAL GOVERNANCE
Your medication and/or nursing care is provided in accordance with the procedures and instruction (also called “protocols”) approved by the hospital that has referred you to us. We will work together with your NHS doctors and nurses and yourself to agree the appropriate care plan for you.
All our nursing staff are registered with the Nursing and Midwifery Council and adhere to their Professional Code. Our nurses are courteous and professional at all times, and in return we expect our nurses to be treated with courtesy and respect by their patients, carers and family. Where appropriate, we may exercise the right to withdraw nursing services in the case of inappropriate behaviour. We have a robust clinical governance framework that provides an ongoing clinical audit of the services, management of complaints and incidents and ensures resolution in a timely manner.
We are registered with independent public bodies, which are set up by the government to regulate private, voluntary and independent health and social care.
These include:
CQC - England
The Care Quality Commission (CQC) is the independent regulator of health and social care in England. We are registered to provide the regulated activity treatment of disease, disorder and injury.
The registered manager for the service is Lynn Jeggo (lynn.jeggo@apodi.co.uk).
To read our latest CQC Report, click here.
The Care Quality Commission Fundamental Standards can be found below.
Care Inspectorate - Scotland
Services in Scotland are regulated by the Scottish Care Inspectorate, which is responsible for inspecting social care, social work and child protection.
The registered manager for the service is Joy Barrett (joy.barrett@apodi.co.uk).
We are registered as a ‘Nurse Agency’ under the Scottish Nurse Agency standards.
Further information about the Care Inspectorate can be found below.
RQIA - Northern Ireland
In Northern Ireland we are regulated by the Regulation and Quality Improvement Authority (RQIA) under the service type of a ‘Nursing Agency’.
The RQIA monitors care services to ensure they meet required standards.
The registered manager for the service is Christine Collier (christine.collier@apodi.co.uk).
The responsible individual is Tony Swift (tony.swift@apodi.co.uk).
Information and guidance can be found below.
Working with your nhs team